Job Postings

BILINGUAL RECEPTIONIST/SECRETARY

Job Description

Black Creek Community Health Centre is a community based non-profit organization that provides primary health care and health promotion programs and services to residents within its catchment area. The Bilingual (French-English) Receptionist/Secretary provides reception; clerical and administrative support functions as well as operates and maintains appointments, chart and document management systems.  Reporting to the Primary Health Care Coordinator, this position will involve work at both of our locations: Sheridan Mall and Yorkgate Mall. 

Position Type: Full-Time Permanent 35 hrs/week. Position is part of Bargaining Unit. 

Key Responsibilities: 

• Perform reception, clerical and administrative support duties
• Triage and handle all incoming calls (French and English)
• Provide information for telephone and walk-in enquiries in both English and French, and refer people to appropriate staff person or other resources as needed
• Schedule client appointments
• Greet and check in clients arriving for appointments and other services
• Prepare, update, retrieve and file charts manually and electronically
• Receive, send, sort and handle all mail including courier documents
• Scanning and uploading of Clinical charts and documents
• Demonstrate active listening to minimize client’s stress, resolve client issues and maintain an orderly reception area
• Perform other tasks as required and/or as assigned by supervisor or designate
• Working one late evening and/ or Saturdays is a requirement
• Perform other tasks as required and/or as assigned by supervisor or designate

 Qualifications: 

• Medical Administration Diploma or equivalent
• Two to five years’ office or customer service experience; preferably in a healthcare setting
• Experience with multi-line telephone system
• Proficiency in the use of computers and various software applications, including medical software – familiarity with TELUS PS Suite
• Sensitivity and awareness of cultural, racial, economic and socially diverse communities
• Ability to exercise tact, discretion, confidentiality and professional office etiquette
• Ability to remain calm and professional in high-stress situations
• Excellent organizational skills and ability to multi-task
• Bilingual (French and English) Written and oral French proficiency tests would be administered
• Lived experience as a Francophone preferred

Reports to: Primary Health Care Coordinator

Interested and qualified applicants are invited to send their resumes to hr1@bcchc.com.

Deadline: Position open until filled. 

Chronic Disease Program: Registered Nurse – Diabetes Education Program

Black Creek CHC is a community-based primary care organization that is committed to addressing the social determinants of health in a client-centered, equity driven manner.  Our inter-disciplinary team of care providers provides comprehensive primary health care to registered clients of our Centre.  We are seeking a Registered Nurse to join our team and participate in the delivery of programs and services to community members.

Position Type: Full-Time Permanent, Unionized position. 35 hrs/week. Position is part of Bargaining Unit. 

Job Summary

The Registered Nurse provides comprehensive health care to clients of adult and older adult age range, within the R.N.’s scope of practice according to the College of Nurses of Ontario Standards of Practice for Registered Nurses. If you are interested in addressing individual, group and community health issues while working in a supportive environment and maintaining a positive work-life balance, you will be interested in joining our team

Key Responsibilities:

• Health education & supportive counselling to clients, their families, and the community at-large
• Provides one to one and group diabetes care and education on essential self-management
• Conducts comprehensive health assessments of adults and older adults with pre-diabetes and type 2 diabetes
• Ensures that practice is consistent with Nursing competencies, standards of practice, and clinical practice guidelines
• Works with medical directives and adjust insulin as appropriate
• Completes documentation as required
• Refers clients to community resources; Makes internal referrals as appropriate
• Advocates on behalf of clients within the team, program, organization and community
• Practices collaboratively and communicates effectively with all members of the interdisciplinary health care team
• Provides consultation and support to members of the primary care team (MDs, NPs) and Chronic Disease team, as required
• Maintains necessary supplies of education and clinical tools (i.e. Glucometers, insulin pens)
• Resource development and updates to medical directives as required
• Assists in the orientation/preceptorship of new staff members and students
• Participates in on-going quality improvement initiatives, including chart audits

Qualifications:

• Current registration with the College of Nurses of Ontario, in good standings
• Baccalaureate degree in Nursing Science or Diploma in Nursing with three to five years of clinical experience
• Certified Diabetes Educator (CDE) certification is an asset
• Training in Infection Prevention and Control (IPAC) an asset
• Experience in community health and/or family practice setting
• Knowledge of the determinants of heath and health promotion strategies
• Clinical practice experience working as part of an interdisciplinary team
• Experience within a multi-cultural and socio-economically diverse community
• Strong organizational, communication and interpersonal skills
• Fluency in a second language relevant to BCCHC’s catchment is an asset
• Proficiency in the use of computers and various software applications including Electronic Medical Records (i.e. TELUS PSS, etc.)
• Flexibility to work evenings, weekends and at multiple locations as desired

Reports to: Manager, Integrated Client Services

Interested and qualified applicants are invited to send their resumes to hr1@bcchc.com.

Deadline: Position open until filled.